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outbound
phone call
insurance
Hello, this is Clara calling from
Best Home Care. May I speak with Tina?
Email updates
Latest threads
Send SMS
Assigned Caregiver
First visited
1 week ago
Assigned to Doris
2 weeks ago
Send Email
1 minute ago
Hey, this is Clara from Best Home Care.
We need you to re-submit your timesheet from the Feb 4th visit, we’re missing the patient’s signature.
We need you to re-submit your timesheet from the Feb 4th visit, we’re missing the patient’s signature.
Tickets
Follow up with Payor
regarding required docs
Assigned to AI agent: CSR agent
Open
Call
Good morning. I'm Clara.
How can I assist you today?
00:00
Hey, thank you for calling Best Home Care. This is Clara speaking. How can I help you today?
1 minute ago
Hey, this is Clara from Best Home Care.
We need you to re-submit your timesheet from the Feb 4th visit, we’re missing the patient’s signature.
We need you to re-submit your timesheet from the Feb 4th visit, we’re missing the patient’s signature.
00:00
Hey Tina, this is Clara from Best Home Care, just calling to let you know that your caregiver will be out next week and we’ve assigned someone to cover for her.
High Churn Risk
Caregiver Jane Doe (PCA, ID: 001234) is at high risk of churning due to significant pay discrepancies. Review payroll records and follow up immediately.
1 minute ago
Hey, this is Clara from Best Home Care.
Your flu shot is expiring next month, meaning you'll be out of compliance.
Let's find you a slot so you can it done beforehand?
Your flu shot is expiring next month, meaning you'll be out of compliance.
Let's find you a slot so you can it done beforehand?
00:00
Hey, this is Sarah from Best Home Care. I understand your mother may be in need of home care services. Is now a good time to talk?
New
Pending Approval
03
Orientation
04
Active
05
On Hold
06
Dropped Off
Preauthorization Request Follow-up
Customer Service
Customizable to fit your business
Multi Channel
inbound
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sms
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email
Context Aware
Visit #13
1 week ago
Visit #12
2 weeks ago
Ticketing System
Check payment status
for Tal Hoffman
for Tal Hoffman
Assigned to AI agent: CSR agent
Resolved
Reliability Assurance
18/18 tested passed
When
Asked about clock verification
Integration
HHAeXchange
Multi Lingual
Languages: English
I’ll contact you right away to avoid any delays with your appointment.
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